Relate West Surrey is a Registered Charity and a Company Limited by Guarantee. We do not aim to make a profit from our services, but we do need to cover the cost of our overheads.
You will be asked to pay in advance of your consultation appointment and all other appointments thereafter. We accept all types of payment, except American Express.
Our counsellors’ time is a precious commodity. When you commit to a course of counselling, we ask you to do your very best to come at the agreed time every week. This helps you to make the best use of your counselling and also helps us to manage the service efficiently. We ask you not to cancel a counselling session without a very good reason. If you do need to cancel, please make sure that you give as much notice as possible.
If you cancel an appointment with more than 24 hours’ notice (Monday to Friday 4pm), then any payment you have made in advance will be refunded.
If sessions are cancelled with less than 24 hours’ notice, you will be charged your weekly payment. If payment has been made in advance, no refund of fees can be given. This is because we will have incurred all the expense of providing the appointment and will probably not be able to use it for another client. Cancelled and unkept appointments are a heavy burden on the charity’s finances.
More than two consecutive cancellations may prompt your counsellor to consider withdrawing our service altogether so that your timeslot can be offered to someone else on our waiting list.
You may be eligible for free counselling from national partnerships. Please click here for further information.